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  • Form will not process 1000.00

    I am currently having issues when donors are trying to process 1000.00 it is coming over as 1.00

    Here is my form:

    https://courageworldwide.org/hawaii/campaign-donation/

  • #2
    Good day @Nina Boatman:

    This issue has been discussed in the past with others using their own form. Here is the situation & solution:

    Please see this node: http://manual.clickandpledge.com/For...ml#DecimalMark

    Considering US uses a standard that is totally different from 99.99% of the world the issue comes up when people add comma as a separator. Click & Pledge's system is used by donors worldwide and a system cannot possibly figure out the user's intent. I am 200% sure that your clients are adding $1000 as $1,000 and as such the system interprets it as $1.00 based on ISO standards.

    If you wish to treat comma as a separator then add DecimalMark as a hidden parameter and set to US. Please note that if someone enters $1.000,00 it will be treated as $1 using US standards.

    Let me know if the answer helps with your situation.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      I am almost positive we didn't use a comma. I am out of town with very limited internet. Is there a way you can make those updates for me? I have donors who are waiting to make large donations. You have my user info from previous tickets. Can you put some test through the system to make sure? I have already put some users through twice. I don't have a way to test transactions.

      So, are you saying that the only way it would go through as $1 is if they put it through as 1.000,00?

      and that after the updates these entries will be $1000

      1000
      1000.00
      1,000.00
      1,000

      Comment


      • #4
        Good day @Nina Boatman,

        We cannot change your form- your form is a custom form built by you as a FaaS form. We have no control over the form.

        1,000 (1 comma zero's) will become $1 if not in US mode. We process transactions all day long with amounts greater than $1000 - so the issue is not with the system.

        We can't test your form - it is a live form and the only way to test it is to use a live card with $1000 donation. It is a bit too much for a test

        If your donors don't use comma your payment will be processed without any issues.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Can you please elaborate? Where do I set the the form to US mode? In my Click and Pledge portal? There is a place to in the portal to check the countries that we do not want to accept payments from. Is that the place?

          After I make that change then when people type in this format for their amount will equal $1000 correct?

          1000
          1000.00
          1,000.00
          1,000

          Comment


          • #6
            Good day @Nina Boatman:

            You have posted this message to the FaaS forms section of the form which tells me that you are using the FaaS forms- FaaS forms are custom programming forms developed by programmers and added to their website and not a Click & Pledge form controlled through our portals. FaaS forms utilize our API.

            The page you had originally posted: https://courageworldwide.org/hawaii/campaign-donation/ - this form is NOT a template form that may be managed through the portal. It is a custom form added to your page.

            Your developer needs to add that node to the FaaS form he/she has developed and it requires access to the HTML code and your developer is the only person that can make that change following our API.

            Please let me know if I can provide any additional information.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              This form was created from the CiviCRM install in Wordpress. It is a standard campaign donate form I created. No developer customization was done. Is the "US mode" you are talking about in the CiviCRM settings? If there needs to be a developer involved in fixing this I think you may want to get with the CiviCRM developers to let them know that the C&P payment processor has a pretty major issue with the CiviCRM install out of the gate. Unless its just a setting in the CiviCRM control panel. Please advise.


              Thanks.so much.

              Comment


              • #8
                Hi Nina,

                I am going to move this thread to CiviCRM forum and discuss with developers of that integration. Please, in the future, post your questions to the appropriate forum to save time considering our answers are highly dependent on the application you are using.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Hi Nina,

                  May I ask what version of CiviCRM you have installed?
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Version CiviCRM 4.3.5

                    Thanks for your help.

                    Comment


                    • #11
                      Good day @Nina Boatman:

                      Please give us your login info and FTP access so we can review your installation & settings.

                      Please create a ticket at http://help.clickandpledge.com and reference this post. We will login to your account and let you know what is going on.

                      It is our guess that you have not installed the correct version of our app but we need to double check it.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Any luck with? Don't mean to push but we have a lot of Money waiting to be processed. Is there an ETA you can give me on when you can check it out?

                        Thanks.

                        Comment


                        • #13
                          Good day Nina,

                          The developer in charge of the CiviCRM is out and will be back tomorrow (9/19). He needs to login to your account and review your setting. This is a CiviCRM issue & not a Click & Pledge issue and we need to login and figure out what the issue is.

                          Sorry for the delay but we should have answer for you by tomorrow.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Good day Nina,

                            We have resolved the issue you had by updating your plugin. You had installed the wrong plugin for the version of CiviCRM you have currently installed.

                            The following refers to the version of CiviCRM you have installed:

                            You had also mentioned another issue in the ticket 'If I try to go to "Manage Contribution Pages" in the /Hawaii CiviCRM it links back to the main CourageWorldwide.org site' - (Actually this is a WordPress & CiviCRM issue & not related to our plugin). To help you with this issue we need permissions to access this instance.

                            With provided details, we don't have permissions to check your other site 'CourageWorldwide.org/Hawaii'.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Thank you! I have added you to our /Hawaii and /NorCal.

                              Comment

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