Announcement

Collapse
No announcement yet.

Fraud Receipts

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • ademetriades
    replied
    Thank you. I have had our designer Bethany submit a support ticket and it should be in the inbox now.

    Cheers!
    Anna

    Leave a comment:


  • CnP.Support
    replied
    Anna,

    It s a bit hard for us to debug your setting and figure out what is going on. Would you please send us your login information so we can login to your instance and review your setting.

    Please do NOT post the information to this forum since this is a public forum. Visit http://help.clickandpledge.com and submit a support ticket with the following information:

    - Reference to this forum post (URL)
    - Admin details: Admin userid & password
    - FTP access to your site's root

    Once we have the information we will review your installation and let you know what is going on.

    Leave a comment:


  • ademetriades
    replied
    Originally posted by Support.Department View Post
    Anna,

    This does not make sense- the payment processor cannot possibly be https://manual.clickandpledge.com - that is the link to our manual and not our API.

    How did you set this up? are you using the Click & Pledge module? How did you connect CiviCRM to our API?
    I don't know what to say. I could have sworn I followed the picture instructions on the manual. Donations were processing too.

    Anyways, I have now changed the payment processor site url to http://clickandpledge.com.

    I've tested with this new setting and the $1000 still processes as a dollar.

    Anna

    Leave a comment:


  • CnP.Support
    replied
    Anna,

    This does not make sense- the payment processor cannot possibly be https://manual.clickandpledge.com - that is the link to our manual and not our API.

    How did you set this up? are you using the Click & Pledge module? How did you connect CiviCRM to our API?

    Leave a comment:


  • ademetriades
    replied
    Originally posted by ademetriades View Post
    Hello.

    I will duplicated the form and post somewhere else.

    I am confused by what you mean by change where its posts to https://verify.faas.cloud.clickandpledge.com? Is this something to do with the payment processor?

    Thanks!
    Anna
    Okay. I duplicated the page and you can find it at advocateswest.org/donation-test.

    In terms of posting(?) to https://verify.faas.cloud.clickandpledge.com, I changed the payment processor to this url instead of https://manual.clickandpledge.com/. Let me know if I didn't guess right about what I was supposed to do and I will change things.

    Thank you!
    Anna

    Leave a comment:


  • ademetriades
    replied
    Hello.

    I will duplicated the form and post somewhere else.

    I am confused by what you mean by change where its posts to https://verify.faas.cloud.clickandpledge.com? Is this something to do with the payment processor?

    Thanks!
    Anna

    Leave a comment:


  • CnP.Support
    replied
    Good day @ademtraides:

    Can you possibly duplicate this form and change where it posts?

    If you make a copy of this page so it does not affect your visitors then we can test it. Next please change where it posts to https://verify.faas.cloud.clickandpledge.com

    You can review what is being posted to us in that page. The Verify service shows all the fields that are being posted to us.

    Once you create a copy send us the link so we can review.

    Leave a comment:


  • ademetriades
    replied
    Hello.

    Here is the link to the page, https://www.advocateswest.org/donate/. The form was created using the civicrm contribution format, checking the box for allowing other amount and entering in specific price amounts in Amounts section Fixed Contribution Options. Nothing custom was done other than following the guide of the civicrm.

    The only way to donate $1000 is through the other amount but I did test it as a specific amount and the comma is still added and registers any amount over $1000 as a dollar amount (ie $2000 goes through as $2).

    Thank you for looking into this,
    Anna

    Leave a comment:


  • CnP.Support
    replied
    Anna,

    Please post the link to your form so we can review the form you are using on your site. Is this one of our forms designed in the portal or a custom form?

    Leave a comment:


  • ademetriades
    replied
    Hello. I did a test donation without the comma, $1000 and the transaction only went through for a dollar. Other amounts will work until it is in the thousands. It automatically just turns the amount into single dollars. Any why this would happen?

    Thank you!
    Anna

    Leave a comment:


  • CnP.Support
    replied
    Good day @ademtriades:

    The issue is if you enter , (comma) as thousand separator we consider that as period. We process transactions in many currencies and anywhere else in the world considers , as period and in US that is considered a thousand separator.

    We can't even offer warning since it will cause issues elsewhere. In eCommerce sites one should not use comma as a separator. 1,500 is considered $1.50

    Please let me know if we can be of any further assistance.

    Leave a comment:


  • ademetriades
    replied
    Hello. I just learned that the problem is not fraud. People are trying to make other amount donations. Daniel was trying to donate $150 and only $1 was donated, plus one receipt said $1,500. Today someone tried to donate $1000 and only $1 was donated. Do you have any idea what could be wrong?

    Leave a comment:


  • ademetriades
    replied
    Click image for larger version

Name:	Fake_receipt.jpg
Views:	1
Size:	43.6 KB
ID:	15229

    After donations are made, two emails are automatically sent out, one from Sales Force and one from Click and Pledge which is all triggered by Civicrm. I am just now realizing that this receipt must of come from Sales Force. I don't know how each place would get different information on the transaction.

    Thank you for your help on this.
    Anna
    Last edited by ademetriades; 07-29-2013, 12:15 PM.

    Leave a comment:


  • CnP.Support
    replied
    Good day @ademetriades:

    The Order Number you sent is for a donation of $1 and all information has matched with the bank.

    The receipt which was also sent to you by our system indicates this clearly. Please see image below:
    Click image for larger version

Name:	Receipt_AW.jpg
Views:	1
Size:	36.3 KB
ID:	15228

    Please let me know what you are seeing that you think this is for $1500. I just simply can't find a single donation to your account with the information provided. Searching your entire transaction history shows not a single $1500 transaction being attempted, be it approved or declined.

    You may want to forward the receipt you are referencing to our support department and reference this forum post. We will investigate it further and get back to you.

    Looking forward to hearing back from you.

    Leave a comment:


  • ademetriades
    replied
    The dollar receipt has an order number.

    Order Number: 1307252157234783747

    The $1,500 just has a transaction number.

    Transaction # f8d79769-321a-44f8-8d17-30dd9337d5df

    The name is Daniel A. and this was today.

    Thank you for looking into this.

    Anna

    Leave a comment:

Working...
X