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Civicrm - Wordpress - Trouble with Click and Pledge extension and payment processing

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  • Civicrm - Wordpress - Trouble with Click and Pledge extension and payment processing

    Hello.

    I've been trying to get the extension to work with several installs. I cannot get the click and pledge extension to show up in my payment processor following the manual instructions to update the Resource URLs. I can however get the extension to show up if I update the Administrator->System Settings->Directories. I have then set up my payment processor information and created a contribution page.

    When I try to test my donation page and put credit card information in and click the contribution button, the confirmation page doesn't not load, it just gets stuck on trying to load. I have installed it multiple times trying to figure out what I am missing. I sometimes get DB error table does not exist after trying to make a donation.

    I have checked my permission settings on the following directory files:
    files (777)
    files>civicrm (777)
    files>civicrm>extensions(777)
    files>civicrm>com.clickandpledge.payment.clickandp ledge(755)
    plugins>civicrm(777)

    Other things to note:
    I am on a test site and the SSL is not currently set up on the test directory

    I'd love any guidance that you can give me. Thank you for your time.

    Anna

  • #2
    Hi Anna,

    We are researching your issue and will get back to you when we have an answer.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day Anna,

      We have reviewed your comments and have tried to duplicate the situation but can't quite find out what you have done that is causing the issue.

      Is it possible for you to give us FTP access with admin rights to your site so we can login and debug your installation? Please create a ticket in the help desk (http://help.clickandpledge.com) and refer to this forum post. Once we have the FTP access we will review the files and let you know what we find out.

      Looking forward to hearing back from you.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Hello. I have had our designer Bethany Walter submit a support ticket. Thank you for your help!

        Comment


        • #5
          Good day Anna,

          We have received the information and will review your installation. We will have an answer by Monday - July 1.

          Will keep you posted.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Good day!

            We tried to login to your account but could not. The host information is missing.

            Would you please send the host name, userid, and password so we can login. As stated we could not login to your account.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Just emailed hosting info

              Brady should be getting it shortly.

              Comment


              • #8
                Good day @ademetriades,

                You had the old release of our application (for CiviCRM 4.2) with the new release of CiviCRM 4.3.

                We have upgraded your instance and now your application should work.

                If you experience other problems please let us know so we can further review your setting. We could not test a transaction since CiviCRM implementation does not allow for test transactions.

                Let us know if we can be of any further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Thank you very much for you and your programmer's time. Everything is working now.

                  Anna

                  Comment

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