Mailchimp Audience/C&P Bradcaster Email Sync

[[email protected]]

After creating an audience(List?) in Mailchimp with a single subscriber, it would not Sync with the C&P Broadcaster Email List in Salesforce.

[CnP.Support.AM]

Good day @[email protected]

Sorry for the inconvenience and thank you for letting us know about the issue. We have identified the issue and hopefully, the fix will be out by the first week of next month.

[[email protected]]

Thank you. As one who has worked with software engineers/devs in the past, and admired and respected them greatly for the magic they can work, I greatly appreciate your time and attention on this issue.

Kindest regards,

Jeremy Green

[CnP.Support]

[email protected]

May I ask that you clear your cache and try again please. We had a release this morning and that may be the issue.

See release notes: https://forums.clickandpledge.com/fo...d-enhancements

Please try it and let us know if you still have the issue.

[[email protected]]

The update didn't help. We still have the issue.

[CnP.Support]

[email protected]

May I ask what issue you are referring to? Are you referring to login issue or the mailchimp issue?

[[email protected]]

The Mail Chimp issue, where the MC Audience (List) doesn't sync with C&P Broadcaster.

[CnP.Support]

[email protected]

Sorry for the inconvenience but that issue has not yet been addressed. The reported issue is related to Salesforce integration and the update we just did is in CONNECT.

Mailchimp API has changed to a version that our Salesforce platform does not yet support. The issue is Salesforce API for Mailchimp has to be updated. Our team is currently investigating the time it will take to update that integration and if it can make it in the next update in Salesforce, scheduled for the first week of December. We will know by next week if the update can make it to the Salesforce release.

if the updated API does not make it to the official release, we will have a beta release that will have the update. The team is currently actively working on it.

[[email protected]]

Thanks for the update.

[[email protected]]

Update on the Mailchimp API?

[CnP.Support.AM]

Sorry for the delay. We are working on it and hopefully, the beta release will be out on the 11th of this month. We will keep you update.

Thank you for your patience

[CnP.Support.AM]

Good day @[email protected]

We have released the update which fixes the above issue. Please share the OrgID and grant us login access so that we can upgrade your instance with the latest versions.

[[email protected]]

Our Salesforce Organization ID is 00D0b000000D16wEAC, and login access has been granted for 30 days.

Thanks!

[CnP.Support.AM]

Good day @[email protected]

We have upgraded your Salesforce instance with the latest versions of our apps.

It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Latest Release notes: https://forums.clickandpledge.com/fo...ility-releases

Please let us know if we can be of any further assistance.

[[email protected]]

Thank you for adding the new Mailchimp API to your most recent sprint. I wouldn't be surprised if one or more of your Devs had to work overtime to make this happen. Happy Holidays to the entire crew!