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PaidMembershipsPro won't let me refresh accounts; reverts back to the plugin page

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  • PaidMembershipsPro won't let me refresh accounts; reverts back to the plugin page

    Hi there! I wanted to see if I can restore my PMPro gateway, since there have been numerous plugin updates since I was having trouble a few months ago. When I go to update the gateway settings, I use the login code I'm sent, and then I briefly see the page for refreshing accounts and updating settings, but then it reverts back to the login page as if I never did anything. See video attached. What should I do next? Thanks!

    https://drive.google.com/file/d/1z_g...PjX1J5iez/view

    Our site is www.npsa-association.org and I sent admin credentials for a previous support ticket.

    Let me know if you need FTP credentials to address this.

  • #2
    Good day @[email protected]

    It seems that you have blocked our IP address. In order to review your instance, please whitelist the following IP: 202.63.103.194

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks! I just whitelisted you (that was our firewall).

      Comment


      • #4
        Good day @[email protected]

        Please note that while activating our plugin we are creating some tables in the database and we noticed that those tables are not created in your server. Do you have permission to create the tables in your server?

        If you provide us the cpanel details so that we can review it.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hi there - we are hosted on Rackspace so we don't have cpanel - could you say anything more specific about what needs to be changed, and I can ask our consultant (or Rackspace) what next steps to take, so that the tables can be created? I could also give you user credentials to get admin access to our account there if that would be helpful. Thanks!

          Comment


          • #6
            Good day @[email protected]

            Yes, please share the Admin login details through the support ticket so that we can review it.

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Hi - I was travelling to run a conference and can't remember if I send the admin details for our hosting account - will check my email and send again if needed :-)

              Comment


              • #8
                Just checked my email and I can't find anything regarding a support ticket on this case. Can you please re-send me something? Thanks!

                Comment


                • #9
                  Good day @[email protected]

                  Would you please create a support ticket here and share the requested details so that we can review it?
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    We received your response through the support ticket but we unable to login with that information, it says: "The credentials you entered are incorrect.". Please recheck the login details and let us know.

                    Looking forward to hearing back from you.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Thank you! I just emailed new credentials via email.

                      Comment


                      • #12
                        Good day @[email protected]

                        Sorry, but the credentials you shared still doesn't work. We shared the credentials in the support ticket which we are using to login to your instance.

                        Please check the credentials and share the correct one through the support ticket.

                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Sorry that was confusing - I had emailed separately to say that I created a new user for the Click & Pledge support desk. I just emailed the information in two separate emails with "email 1" and "email 2" in the subject line with the support ticket subject line. Thanks!

                          Comment


                          • #14
                            Good day @[email protected]

                            Now we are able to login to your server but when logged in we don't see any database? Any thoughts?



                            Last edited by CnP.Support.AM; 09-12-2018, 02:00 AM. Reason: Image removed.......
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Hi - can I email someone about this? I think it's best for the information about our server not to be public. Thank you!

                              Comment

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