PaidMembershipsPro won't let me refresh accounts; reverts back to the plugin page

[[email protected]]

Thank you! I just emailed new credentials via email.

[CnP.Support.AM]

We received your response through the support ticket but we unable to login with that information, it says: "The credentials you entered are incorrect.". Please recheck the login details and let us know.

Looking forward to hearing back from you.

[CnP.Support.AM]

Good day @[email protected]

Would you please create a support ticket here and share the requested details so that we can review it?

[[email protected]]

Just checked my email and I can't find anything regarding a support ticket on this case. Can you please re-send me something? Thanks!

[[email protected]]

Hi - I was travelling to run a conference and can't remember if I send the admin details for our hosting account - will check my email and send again if needed :-)

[CnP.Support.AM]

Good day @[email protected]

Yes, please share the Admin login details through the support ticket so that we can review it.

Looking forward to hearing back from you.

[[email protected]]

Hi there - we are hosted on Rackspace so we don't have cpanel - could you say anything more specific about what needs to be changed, and I can ask our consultant (or Rackspace) what next steps to take, so that the tables can be created? I could also give you user credentials to get admin access to our account there if that would be helpful. Thanks!

[CnP.Support.AM]

Good day @[email protected]

Please note that while activating our plugin we are creating some tables in the database and we noticed that those tables are not created in your server. Do you have permission to create the tables in your server?

If you provide us the cpanel details so that we can review it.

[[email protected]]

Thanks! I just whitelisted you (that was our firewall).

[CnP.Support.AM]

Good day @[email protected]

It seems that you have blocked our IP address. In order to review your instance, please whitelist the following IP: 202.63.103.194

Looking forward to hearing back from you.

[[email protected]]

Hi there! I wanted to see if I can restore my PMPro gateway, since there have been numerous plugin updates since I was having trouble a few months ago. When I go to update the gateway settings, I use the login code I'm sent, and then I briefly see the page for refreshing accounts and updating settings, but then it reverts back to the login page as if I never did anything. See video attached. What should I do next? Thanks!

https://drive.google.com/file/d/1z_grJa5t0cN8cqDWZTr_6bQPjX1J5iez/view

Our site is www.npsa-association.org and I sent admin credentials for a previous support ticket.

Let me know if you need FTP credentials to address this.