Announcement

Collapse
No announcement yet.

Connection problems from Twilio to SMS Autoresponder

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Connection problems from Twilio to SMS Autoresponder

    I am getting intermittent "Error 11200 - HTTP retrieval error": when someone responds to an SMS text from Twilio. Sometimes it works fine, but other times it fails. When the error happens, the SMS Autoresponder doesn't work. I used the Messaging Services configurations. Any ideas what I can change? Should I uninstall Messaging Services and install one of the other apps? Thank you

  • #2
    Good day @Mark Stark

    Please refer to the following article for above error: https://www.twilio.com/docs/api/errors/11200

    Hope that answers your question.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I'm sorry, but that does not answer my question. I already read this article from Twilio. It says that the problem could be a web server. However, the web address is my SF site, which has not experienced any interruptions. I experienced this error at the same time I was using Salesforce without any problems. It is happening 50% of the time. I believe there is a problem with the Autoresponder setup. My question is if one of the other options besides Messaging Services would be more reliable. Thank you

      Comment


      • #4
        Good day @Mark Stark

        Would you please grant us login access to your Salesforce account and share the screen shots of the Twilio message setup so that we can review?

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I have granted one week access for SF org ID 00Di0000000eL4T. I've attached the screenshots, it's difficult to see the whole URL, but it is: http://hkidsf.force.com/default/CnP_...nP_SMS_Handler

          I originally configured with Messaging Services, since it had problems I deleted that and I'm now configured with TwiML App.
          Attached Files

          Comment


          • #6
            Is there any other information you need? The URL is http://hkidsf.force.com/default/CnP_...nP_SMS_Handler. It got truncated in the post above. Thank you
            Last edited by Mark Stark; 01-26-2017, 10:31 PM.

            Comment


            • #7
              Good day @Mark Stark

              Sorry that we have missed this post.

              We noticed that you have used the non-secure URL in Request URL. Would you please change those URLs as below and check:

              Request URL : secure
              FallBack URL : non-secure

              However, this is all depends on the server availability. Sometimes it will take time to load when server is busy.

              Please check and let us know if that resolves the issue.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                I'm sorry, what is the "secure" vs. "non-secure" URL?

                Comment


                • #9
                  I tested with the Secure URL listed first; I did not get an autorespond message via text, but my message was logged in SF. However, there was an error generated twice in Twilio (once for each site). I get the most consistent results using the non-secure URL in both the primary and backup using the Webhooks/TwiML application. Is there a way to change the Twilio timeout?

                  Comment


                  • #10
                    Good day @Mark Stark

                    Would you please share the Log details of Twilio so that we can review? Please remove the Phone numbers from the Log before sharing here.

                    However, you may need to contact Twilio support to see if they can help with changing the timeout.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Here are the log details. I already tried to increase the timeout; it is 15 seconds and Twilio says they cannot increase the time.
                      Attached Files

                      Comment


                      • #12
                        Here is the file expanded
                        Attached Files

                        Comment


                        • #13
                          Good day @Mark Stark

                          Sorry but the images you have provided is PNG and this forum does not show it in full scale. I only see a thumbnail. Would you please post this as a JPG so we can review?

                          Looking forward to hearing back from you.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            I think the problem was I inserted thumbnails. Here are the full-sized versions
                            Click image for larger version

Name:	Twilio error log top.jpg
Views:	70
Size:	77.8 KB
ID:	30468
                            Click image for larger version

Name:	Twilio error expanded.jpg
Views:	66
Size:	107.1 KB
ID:	30469

                            Comment


                            • #15
                              Good day @Mark Stark

                              Yes, we can see the images now but we don't have access to your Salesforce account. Please grant us access so that we can review your instance now.

                              Looking forward to hearing back from you.
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                              Comment

                              Working...
                              X