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  • CnP.Support.AM
    replied
    Good day @joel.goodhart

    We reviewed your instance and found there are some transactions which didn't posted to your Salesforce instance and that might be the reason you received the above email. It seems that those are ones which has been processed when there was no connection. However, we have posted those transactions to your Salesforce instance.

    Moving forward if you see any issues, please let us know.

    Leave a comment:


  • joel.goodhart
    replied
    Hello!

    This is Joel with the YMCA at Virginia Tech! I received another one of these emails yesterday at 2pm. I've since reconnected all 3 of our accounts, but I'm a little concerned that it keeps happening. Is there anything on our end that could be contributing to these disrupted connections?

    Allen Qiu, one of the members of the Y's IT staff , will continue to monitor the situation and report if we experience anymore issues.

    All the best,

    Joel

    --
    Occurence: Sunday, Nov. 13th at 2:04 p.m.

    Salesforce Connection Failure
    Sorry but we are having problem communicating with your Salesforce account using the provided credentials.

    Account Information:
    • Click & Pledge account name: YMCA at Virginia Tech
    • Click & Pledge account #: 35334
    • Salesforce Organization ID: 00Dj0000000Hrq9

    Please follow the steps below to verify the connection & update the information:
    If you have any questions please give us a call at 866.999.2542 or email us at
    [email protected].

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @allenqiu0124

    We reviewed and noticed that the above account is not connected to Salesforce:

    Click image for larger version

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Views:	45
Size:	92.3 KB
ID:	28658

    Leave a comment:


  • allenqiu0124
    replied
    It looks like it still is shooting the same email

    Salesforce Update Failure
    Sorry but we are having problem with your Salesforce account.

    Account Information:
    • Click & Pledge account name: The YMCA at Virginia Tech
    • Click & Pledge account #: 35994
    • Salesforce Organization ID: 00Dj0000000Hrq9

    Please follow the steps below to verify the connection & update the information:
    If you have any questions please give us a call at 866.999.2542 or email us at
    [email protected].

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @allenqiu0124

    We have upgraded your instance with latest API Class Library ver# 4.4000. May I ask you to re-establish the connection now and see if you receive any error notification email?

    API Class Library 4.4000
    Release notes: http://cnp.mn/2dhYZPt

    Leave a comment:


  • allenqiu0124
    replied
    Yes, we have done that for the past few days and hit update. It says connected but it is still giving errors.

    Leave a comment:


  • CnP.Support
    replied
    Good day allenqiu0124

    This is not an update of the app but connection issue.

    Have you tried logging to Connect & establishing connection?

    Leave a comment:


  • allenqiu0124
    replied
    I received the following message


    Salesforce Update Failure
    Sorry but we are having problem with your Salesforce account.

    Account Information:
    • Click & Pledge account name: YMCA at Virginia Tech
    • Click & Pledge account #: 35334
    • Salesforce Organization ID: 00Dj0000000Hrq9

    Please follow the steps below to verify the connection & update the information:
    If you have any questions please give us a call at 866.999.2542 or email us at
    [email protected].

    Access is granted.

    Leave a comment:


  • CnP.Support
    replied
    Good day allenqiu0124

    Please post the complete post by Salesforce, as included in the email that was sent to you.

    We also need access to your account.

    Leave a comment:


  • allenqiu0124
    started a topic Salesforce Update Failure

    Salesforce Update Failure

    Good afternoon, I am having issues with updating our Salesforce account.


    Salesforce Update Failure
    Sorry but we are having problem with your Salesforce account.

    Account Information:
    • Click & Pledge account name: YMCA at Virginia Tech
    • Click & Pledge account #: 35334
    • Salesforce Organization ID: 00Dj0000000Hrq9
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