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Donations not posting to Salesforce

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  • mmessinger
    replied
    It's working now. Thank you so much!

    Leave a comment:


  • CnP.Support
    replied
    Good day mmessinger

    We just pushed all data to your Salesforce. Please check.

    All data was pushed successfully.

    Let us know if you see the transactions.

    Leave a comment:


  • mmessinger
    replied
    I have reestablished the connection between Click & Pledge and Salesforce.

    Leave a comment:


  • CnP.Support
    replied
    Good day mmessinger

    Sorry I deleted the previous post as I was looking at the wrong account. Your account is not over the storage and storage is only 4%.

    The error I see with your account is an invalid token.

    Please go back to the connection and connect the account again. This requires clicking on the verify and being redirected to Salesforce.. the complete round trip for OAuth.

    The invalid token means the account's connection to Salesforce is not up-to-date. Let me know when you have done this so we review the error'd post and push it again.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @mmessinger

    Would you please re-establish the connection and try to re-post the above data?

    How to establish the connection: http://help.clickandpledge.com/custo...ty-integration

    Leave a comment:


  • mmessinger
    replied
    There was another transaction today that also did not post to Salesforce: 1610148182153497598815

    Leave a comment:


  • mmessinger
    replied
    Here are the order numbers:

    161012812995474859467
    1610122142371993152
    1610137362955423693340

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @mmessinger

    Would you please share the order numbers of the transactions which you are referring to?

    Looking forward to hearing back from you.

    Leave a comment:


  • mmessinger
    started a topic Donations not posting to Salesforce

    Donations not posting to Salesforce

    You helped with the Click & Pledge upgrade this past week. I thought all was working well but it seems that our Click & Pledge donations aren't posting to Salesforce. We had 3 donations - 2 on Wed. 10/12 and 1 on Thurs 10/13 and they are not showing up in Salesforce. Is there something that I still need to do after the upgrade?

    I've granted C&P support access for one week and our Org ID is 00DE0000000dJ2q.

    Thanks. Marjorie
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