Announcement

Collapse
No announcement yet.

CONNECT - Network Status

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • CONNECT - Network Status

    We are experiencing response time issues and our team is investigating.


  • #2
    Update:

    Our network is running smoothly, but we are still completing tests.

    If you are experiencing problems please contact [email protected].

    Comment


    • #3
      10:45pm - 2-Nov-2021
      Additional problems have surfaced. We need to go offline temporarily . We apologize for the inconvenience.
      No transactions will be possible for the next 15-30 minutes

      11:35pm - 2-Nov-2021
      All services - except for login.connect and portal are operational again. We will continue working on the responsiveness of the system through the night.
      Last edited by CnP.Support.SW; 11-02-2021, 11:41 PM.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Date: November 3, 2021
        Time: 11:20 a.m. ET

        Update:

        The administrative portal is being brought back online. The portal was taken offline due to a network attack on the portal that was affecting the transaction system's performance. The system is currently being synched with the production database and may be lagging in some of the transactions. Please watch this post for updates.

        We have decided to take the system online with lagging data to allow customers create and manage their campaigns. Please do not download transactions report until we update you on the status of the replication.

        We apologize for the inconvenience. Our number one priority is the safety of our platform and data and sorry for the inconvenience our decision has caused.
        Last edited by CnP.Support.SW; 11-03-2021, 11:40 AM.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Date: November 3, 2021
          Time: 12:45 p.m. ET

          Update:

          The reporting and stats in the administrative portal are going to be quite slow due to data being pushed and replication going on. Please note that it is best if you do not download any reports.. we expect the syncing to complete later this evening.. The status of the administrative portal has no effect on the payment processing as these systems are totally isolated and separate. The payment forms and processing is 100% operational with no slowing or latency issues. The issue is only affecting the administrative portal.

          We will update this post as systems come online.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Date: November 4, 2021
            Time: 9:20 a.m. ET

            Update:


            Yesterday all systems were brought back online. All systems are operational and back to normal.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

            Working...
            X