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ProPay Reported Issue with Settlement Report

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  • ProPay Reported Issue with Settlement Report

    Date: July 5, 2019
    Time: 7:15 a.m. ET.


    Update: The reported issue has been resolved and all reports have been updated.

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    Original Post
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    Date: July 4, 2019

    We were notified by ProPay about an issue they are experiencing with reporting of the settlement reports. As a result of this issue we have been unable to upload the report and post them to Salesforce for each transaction.

    We will update this post as we learn more but as of this time, July 4 - 12:45 p.m. ET, we have not yet received the reports for July 3 and July 4. The following is the posted message at ProPay.

    Click image for larger version  Name:	2019-07-04_12-44-31.jpg Views:	28 Size:	64.3 KB ID:	47321
    Last edited by CnP.Support; 07-05-2019, 06:16 AM.
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  • #2
    Date: July 5, 2019
    Time: 7:15 a.m. ET

    Update:


    We have received resolution notification from ProPay regarding the settlement reports. The settlement reports are now available and all have been posted to all ProPay accounts.

    This issue is now considered resolved. No further action is necessary.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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