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  • Help Desk Site Down

    Date: June 4, 2019

    Update:


    Earlier today the help site (http://help.clickandpledge.com) was taken down by Salesforce due to a mistake by the Desk team. Click & Pledge recently signed an agreement with Salesforce to move the help desk to the new Salesforce's Service Cloud. The agreement was based on parallel deployment of both sites to ensure no down time for the existing site. Guess what? Yesterday we signed the agreement and today our help desk is down!

    Our team is working with the Desk support to restore the existing help desk until the migration is complete. We are told they are working on restoring it and we hope to hear soon.

    We apologize for the inconvenience. We will update this post once we have an update from Salesforce Desk group.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

  • #2
    Date: June 4, 2019 @ 9:47 a.m. ET

    Status Update


    The help desk has been restored and is back on-line. The Salesforce Desk team has assured us that the site will stay active during the migration so we hope we do not have to go through this experience again.

    Sorry again for the inconvenience. All is operational now. We hope the new migration will provide a better experience for our causes.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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