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Short Maintenance for a New Product on Sunday November 19, 2017

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  • Short Maintenance for a New Product on Sunday November 19, 2017

    Sunday November 19, 2017
    Time: 11:30 a.m. ET

    Status Update:


    All services & reports are up-to-date. The maintenance has completed successfully.

    ++++++++++++++++++++++++++++++++++++++++

    Sunday November 19, 2017

    Time: 6:30 a.m. ET

    Status Update:


    All services are online and the report servers are being replicated. The report servers will be up-to-date by 12 noon ET as they are being replicated. Transactions are being processed and all systems are operational.

    Please note that new transactions will not show in the Connect reports until after 12 noon ET. Salesforce transactions are being posted in real time so they are not being affected.


    ++++++++++++++++++++++++++++++++++++++++

    Sunday November 19, 2017

    Time: 6:00 a.m. ET

    Status Update:


    Maintenance has completed and systems are being brought back online.

    ++++++++++++++++++++++++++++++++++++++++

    Sunday November 19, 2017

    Time: 5:30 a.m. ET

    Status Update:


    All systems are offline and maintenance is underway.

    ++++++++++++++++++++++++++++++++++++++++
    Sunday November 19, 2017
    Time: 5:00 a.m. ET


    Status Update:

    All sites are being put in maintenance mode. No transactions will be processed for the duration of this update.

    ++++++++++++++++++++++++++++++++++++++++

    Date: Sunday, November 19, 2017
    Time: 5:00 a.m. - 7:00 a.m. ET


    We are combining the quarterly maintenance with an update we need to do to the reporting services for a new product that will be announced the week of November 20, 2017. The update requires a change in the primary database forcing us to have a short period of downtime.

    Sorry for the inconvenience but the downtime has been scheduled for the slowest period of the day on Sunday.

    If you have any questions please submit a support request at http://help.clickandpledge.com
    Last edited by CnP.Support; 11-19-2017, 01:08 PM.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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  • #2
    Sorry but this maintenance was postponed for reasons related to the product update. The update is now set for Sunday, November 19, 2017. We will update this thread accordingly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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