Settting up Events to sell

[BobD]

I want to be sure I understand the structure here. We sell in-person and online events. The in-person events are the same content, offered in different locations (US, Canada, EU) which may have different prices and currencies based on the location. Ideally, I would like to send potential attendees to two types of web pages.

One type would show all future offerings, with tagging so they can select what they want to look at and maybe buy. Note that the EU location acts like a franchise and has their own registration pages - so I would like to display information about their events, but redirect registration to their pages. I'm ok having a separate store with separate currency to buy a given event. However, I need to show the same event across multiple currencies so people can choose from all available locations. It is not currently possible to charge all events as USD.

Another type of page would be a product specific landing page, which goes into detail about the content for one particular event, but either has a link to list dates/times/locations or a link to register for a specific offering of that event. This page would presumably have a URL to the first page type and pass parameters about which events to display - either a collection of events or a single event.

How do I do this?

Should I have one store per country? How do I then present events across multiple countries?

[Support.DV]

Hi Bob,

I need to think through this and will have a few questions for you to make sure I understand your process. I will contact you Monday for additional information.

[BobD]

One capability I have in my current system is the ability to direct registration for given event to an 3rd party URL instead of having them register.

One variant of this is that we have drop-in events which we show on our calendar, that may have a pre-requisite but no registration required. We also have events with suggested amounts, but people can donate what ever they like. Ideally, we would give them one or more suggested amounts to anchor their thinking and a "choose your amount" box.

[Support.DV]

Hi Bob,

1. Currency

The currency for each account is set on the bank currency, e.g., a US bank will transact in US Dollars, a Canadian Bank in Canadian Dollars. When patrons in other countries process a transaction, the credit card provider will convert the funds to the currency of their country. For example in Europe a transaction is processed for USD10. The credit card provider will convert the funds from US Dollars to Euros. You receive USD 10 and the patron is charged the Euro equivalent.

2. Stores

You may create as many stores as you like. You may also add each product or registration to multiple stores. So, by having a store for each location, any registration ticket may be added to one or more locations.

3. Variations

Drop in events could be free and not collect contact information
A product may be setup for a donation. Add options for various amounts that the patron may select from.

We appreciate your questions and are using all questions and comments for the manual and UI. It would be great if you join on Thursday to discuss.

Thanks Bob.

[BobD]

1 - Can I mix products with different currencies in an store?
For instance, if I have an event which is put on in US and Canada, but I want to show both instances of the event in the same store Some people are located in places in the US where the closest venue is Canada, so it makes sense to show them all possible locations and let them choose.


2 - How do I present a product where the registration is done on an outside system? To take the example from 1, I have a third location in the EU, where the registration is handled by them, but I still want to present the event so everyone can see all locations world wide.

[CnP.Support]

Good day BobD

To help with better understanding of the underlying platform I recorded a video answering your questions:

https://app.screencast.com/bGtd8zwCGk6L8

Please watch this & Let us know if we can answer any other questions.

Thank you again for all your comments about the product.

[BobD]

that is about what I thought was going on and I have run into it before. Typically, our customers only buy one event at a time. What might work for me is a presentation/store where people are only allowed to buy one item at a time-or have only account in the basket. So, there is still only one currency used at checkout, but the decision about which account to use isn't made until someone puts an item in the basket. This means the decision isn't made at the presentation and I could show everything I wanted to without need to force the web user to determine which locality they are interested in if that isn't relevant to their search.

For checkouts that go to other sites, I'm not interested in reconciling them with the Salesforce checkout process- so the fact that it would be difficult and confusing doesn't deter me since it wouldn't happen. The accounting and financial reconciliation take place over other channels.

Another way I could do things is create a page listing future events (not generated by a C&P page) - but have the registration links on that page each go to a particular product on C&P. If I can create a URL that only shows exactly one particular product (from the associated store) that might also work- but it is clearly more work on my end and means I have to duplicate work.