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Ticket amounts posted to salesforce do not reflect discounts

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  • Ticket amounts posted to salesforce do not reflect discounts

    We held an event last Friday evening to which we sold tickets. Tickets purchased by staff were discounted on the click and pledge check out page. In the click and pledge ticket report, the amounts paid display appropriately. In salesforce, the amounts display as the pre-discounted cost.

    I also noticed on a previous purchase (in december of last year) of a product on one of our click and pledge checkout pages, a patron purchased 3 of a $15 item. In the click and pledge detailed transaction report, the amount displays as $45 and the receipt shows the total charge of $45 plus $2.80 for shipping. The salesforce account shows only $15 for this transaction.

    Can you help with this?

    I also wanted to ask about a transaction we have that was an eCheck which shows a status of "Check has not been verified". Is that something that could be verified later or does this mean it was essentially declined?

  • #2
    Anne,

    Can you verify that your Click and Pledge Payment as a Service is up to date? If its not up to date follow this: link https://login.salesforce.com/packagi...4tE0000000HFBV

    The "Check has not been verified" is the generic message for eChecks. The banks do not submit an Authorized or Declined immediately

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    • #3
      My CnP_PaaS version is 4.13. Is that the most current?

      Originally posted by Brady.Martin View Post
      Anne,

      Can you verify that your Click and Pledge Payment as a Service is up to date? If its not up to date follow this: link https://login.salesforce.com/packagi...4tE0000000HFBV

      The "Check has not been verified" is the generic message for eChecks. The banks do not submit an Authorized or Declined immediately

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      • #4
        I found the most recent update and updated my version. Now on the CLick and Pledge transactions on the contact page it shows the correct amount paid, but in the section "Donation Totals" it shows as the higher amount.

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        • #5
          Anne,

          If you do not mind to call into support @ 866-999-2542 if I do not pick up the phone please ask for Brady.

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          • #6
            Thanks for all your help Brady - it is working great!

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